ReBalance Physio & Pilates Privacy Policy
1. Introduction
At ReBalance Physio & Pilates, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Australian Physiotherapy Code of Conduct.
2. Collection of Personal Information
We collect personal information that is necessary for us to provide physiotherapy and pilates services. This may include:
3. Use of Personal Information
We use your personal information to:
We may disclose your personal information to:
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes using secure systems and procedures to store and manage your information.
We retain your personal information for as long as it is necessary to provide services to you and to comply with legal obligations. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To access or correct your information, please contact us using the contact details provided below.
7. Complaints
If you believe that we have breached your privacy, you may contact us to discuss your concerns. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and you are encouraged to review it periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
ReBalance Physio & Pilates, 1/1008 Old Princes Highway, Engadine, NSW 2233
Phone: 0404 494 220
Email: [email protected]
1. Introduction
At ReBalance Physio & Pilates, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Australian Physiotherapy Code of Conduct.
2. Collection of Personal Information
We collect personal information that is necessary for us to provide physiotherapy and pilates services. This may include:
- Name, address, contact details (phone, email)
- Date of birth
- Medical history, including information about your physical health
- Details of your current and past treatments
- Health insurance information
- Billing and payment information
3. Use of Personal Information
We use your personal information to:
- Provide you with physiotherapy and pilates services
- Communicate with you about your treatment and appointments
- Coordinate with other healthcare providers involved in your care
- Process payments and manage billing
- Comply with legal and regulatory obligations
We may disclose your personal information to:
- Other healthcare providers involved in your treatment (e.g., doctors, specialists)
- Health insurers or other entities responsible for payment
- Our administrative and support staff
- Legal or regulatory bodies, as required by law
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes using secure systems and procedures to store and manage your information.
We retain your personal information for as long as it is necessary to provide services to you and to comply with legal obligations. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To access or correct your information, please contact us using the contact details provided below.
7. Complaints
If you believe that we have breached your privacy, you may contact us to discuss your concerns. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and you are encouraged to review it periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
ReBalance Physio & Pilates, 1/1008 Old Princes Highway, Engadine, NSW 2233
Phone: 0404 494 220
Email: [email protected]